Red Evolution - Repeatable Performance
Repeatable Performance
In 2020 Solar Flare Services were engaged to provide, capture and standardise the work processes for this established Digital Marketing Agency.
How the Service Helped?
We engaged the whole workforce in identifying the work processes this business required and producing a management system suitable for accreditation.
The Challenges.
The business had operated successfully for 17 years. It was at a stage in its growth where it needed to capture its work processes to ensure repeatable performance and reduce the dependency on and share the inherent knowledge of the owner.
Return on Investment.
4 months to capture and standardise all processes – management, customer facing and support activities. At the end of 4 months the business achieved ISO9001:2015.
Executive Summary
Red Evolution, a highly successful Digital Marketing Agency with a 17-year history, was growing and needed to capture knowledge to create repeatable work processes. Solar Flare Services were engaged by the owners to work with the Executive Team, produce a full management system and gain external accreditation.
Results
- All key processes captured and standardised.
- Staff engaged to produce customer facing content to increase ownership.
- Full quality management system produced.
- ISO9001:2015 accreditation received.
- Minimal disruption to day-to-day operation throughout the project.
- Increased confidence in operational delivery.
